Refund policy

Your right to cancel. You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email hello@furhoodkids.com with your order number. You don’t need to give a reason.

Free returns. Returns are free. When you contact us, we’ll email you the return details and the courier branch to drop your parcel at. Drop it off and we’ll take care of the rest, at no cost to you. Please return the item within 14 days of telling us you want to cancel. Items should be unworn, unwashed and in their original condition, with any labels still attached.

Your refund. We’ll refund you within 14 days of receiving the item back, or of you showing proof that you’ve sent it, whichever is sooner. Refunds go back to your original payment method. As delivery was free, there’s no delivery charge to refund.

Faulty, damaged or wrong items. If your item arrives faulty, damaged or isn’t what you ordered, email us with a photo within 30 days of delivery. We’ll offer a replacement or a full refund. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

Questions? Email hello@furhoodkids.com and we’ll help.